Return & Exchange Policy

Simple, Transparent & Hassle-Free

At ManiKas, we want you to love every purchase. Every outfit is carefully inspected before dispatch, but if something isn't quite right, we've made our return and exchange process simple and straightforward.

Please read the policy below before placing your order. If you have any questions, feel free to contact our support team.

Returns & Exchanges

If the Product Doesn't Fit or Meet Your Expectations

  1. You can request a return or exchange within 4 days of receiving your order.
  2. Once we receive and inspect the returned product, we'll issue a Store Credit (Gift Card) within 1–2 working days.
  3. Your Store Credit will be valid for 30 days and can be used on any product available on our website.

Return Eligibility

To be eligible for a return or exchange, the item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags and packaging intact.
  • Be free from perfume, makeup stains, alterations, or any damage caused after delivery.

Products that do not meet these conditions may not be accepted.

Return Shipping

  • Customers are responsible for shipping the return parcel back to us.
  • For approved exchanges, ManiKas will bear the shipping cost of sending the replacement product.

Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, we're here to help.

How to Report

  1. Email us within 4 days of receiving your order.
  2. Include:
    • Your Order Number
    • Clear photographs of the product showing the defect
    • A brief description of the issue

Our team will inspect the images and review your request.

Refund Policy

Refunds are provided only for defective or incorrect products.

If your claim is approved after reviewing the images, you may choose one of the following options:

  • Full Refund to your original payment method, or
  • Replacement Product (subject to availability), or
  • Store Credit (if you prefer).

Please allow 2–3 working days for claim verification and 5–7 business days for refunds to reflect after approval.

Exchange Policy

If you'd like a different size or another product:

  • Raise an exchange request within 4 days of delivery.
  • Return the original item in its unused condition.
  • Once approved and received, we'll dispatch your replacement item.

If the requested product is unavailable, Store Credit will be issued instead.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed garments
  • Products without original tags or packaging
  • Products damaged due to misuse
  • Gift cards (if applicable)
  • Products purchased during final clearance sales (if marked non-returnable)

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will fall under the Return & Exchange Policy.

Important Notes

  • Return and exchange requests submitted after 4 days of delivery will not be accepted.
  • ManiKas reserves the right to reject returns that do not meet the eligibility criteria.
  • Slight variations in color may occur due to lighting, photography, or screen settings and are not considered manufacturing defects.
  • Minor thread variations or handcrafted detailing are part of the garment's finish and are not considered defects.

Need Assistance?

If you have any questions regarding your order, returns, or exchanges, please contact our customer support team.

We're always happy to help and ensure you have a smooth shopping experience with ManiKas.